employment at the Petersen
Welcome to the employment page of the Petersen Automotive Museum. To see a brief description of the position that interests you, select the position title. Human Resources will review each applicant’s qualifications for compatibility with available openings. Should a potential fit exist, Human Resources will contact the applicant directly.
An Equal Opportunity Employer: It is the policy of the Petersen Automotive Museum to provide all persons with equal employment practices and opportunities without regard to race, color, religion, ancestry, sex, sexual orientation, national origin, disability, age, veteran or marital status or any other characteristic protected by federal, state or local law.
Please include a copy of the Employment Application Form in your email when applying to open position.
COLLECTION TECHNICIAN/AUTO MECHANIC
Reporting to the Collection Manager, the duties of the Collection Tech are focused on the long-term care, maintenance and preservation of collections vehicles and related objects. The Collections Tech will maintain the vehicles according to the established preservation and maintenance program, participate in the research of necessary and appropriate topics, assist with preserving and maintaining collections objects in accordance with accepted methods, and maintain accurate records of work completed.
Assist with the preservation, maintenance, restoration, and repair of museum collection vehicles, fleet vehicles, and related objects
Perform maintenance, conservation, restoration, and repair tasks as assigned
Adhere to maintenance requirements for collection vehicles
Report on progress of restoration and maintenance tasks
Assist with light maintenance of incoming loan vehicles
Maintain function and appearance of vehicle shop and equipment
Track equipment, parts and supplies needs
Assist with the installation, deinstallation, and maintenance of all vehicles
Assist with transportation of incoming and outgoing vehicles
Participate in education and other public program activities
Travel with vehicles to represent Museum at select public outreach venues
Handle special projects as assigned
Keep records of work performed
Bachelor’s degree (or equivalent experience) in Automotive Technology or a related field
Knowledge of automotive history
Minimum five years’ experience in hands-on maintenance of similar vehicles
Strong interpersonal communication, organizational and management skills detail-oriented work profile
Team player who can smoothly manage interoffice activity and work well under tight deadlines
Working as a key member of the Development team, under the director of the Development Director, the Membership Manager will be responsible for engagement and growth of the membership of the Petersen. The Membership Manager will be responsible for all communication with the Petersen's members, including individual and dual memberships, family memberships, and highest level of membership, our Checkered Flag 200. This role will work internally across various departments to ensure that the needs of the membership are being met from a programmatic and events perspective. S/he will also work closely with the marketing and guest services department to raise awareness and ensure that the general public and museum visitors are informed of the benefits of membership at the Museum. The Membership Manager will also routinely execute landscape analyses of Los Angeles institutions to make sure that our membership levels and benefits reflect the best practices in the community. The Membership Manager will also oversee the work of the Membership Coordinator.
Key Goals and Responsibilities:
Cultivate and grow membership revenue by 8% year over year.
Create innovative solutions to recruit and retain members through identification of target markets, implementation and organization of annual campaigns, and development of value-added affinity programs.
Provide incredible customer service and serve as the primary point of contact for the museum’s highest level of membership, the Checkered Flag 200. Act as the primary contact for all needs, which will include ticket purchases, renewal processing, and grievance resolution.
Work with the Development Director to promote and solicit contributions from our members in addition to their regular renewal schedule.
Conceptualize, create, and execute membership events and activities. Responsibilities will include budgeting for events, supervising Petersen staff and volunteers, arranging catering/rentals, communicating with attendees, etc.
Provide weekly reports to the Finance Department for paid dues, current members, and expiring members.
Oversee the maintenance of membership records and the membership database, including scheduling, contracts, invoices, staffing, and fulfillment for all campaigns.
Maintain a calendar of membership activities and campaigns, including renewal schedules, prospecting schedules, and acquisition events.
Collaborate with the PR company to oversee the creation and distribution of the museum's quarterly magazine, Finish Line. This position will require securing ad revenue and contract renewal for existing advertisers, communicating with the Curatorial department to source articles, creating mailing lists, and writing articles, as needed.
Collaborate internally with the Education and Marketing Departments to create added benefits and programming for members, advertise member benefits and specials to the general public, and emphasize how memberships philanthropically support the mission of the museum.
Write, create, and schedule bi-weekly Member Newsletters that cover upcoming events, promotions, member benefits, and noteworthy items or blog posts that emphasize a mission-driven message and the importance of membership to the operation of the museum.
Work closely with the Checkered Flag Events Committee and the Chairman to nurture relationships with the most involved members and create one-of-a-kind experiences.
Continue to grow the Lifetime Membership program and work with the Development Manager to steward these members for further donation or planned giving opportunities.
Support other projects as needed.
Work with the Development Director and Finance Department to create annual budgets and long-term strategic plans that will allow the museum to better serve existing members and acquire new households.
Provide ongoing performance feedback to the Membership Coordinator and foster open dialogue to further their professional growth.
Administer mid-year review of performance goals and annual performance review of junior membership staff.
Work with the Visitors Services Manager to provide semi-annual training for all Visitors Services staff about how to discuss and upsell membership at the admissions desk.
Provide monthly feedback to the Visitors Services staff about on-site conversion percentages and provide updates of events, promotions, specials, or other tools they can use when discussing membership.
3-5 years of experience in a hospitality, customer relations, or museum membership field
BA in Museum Studies, Communications, Business or related field preferred
Ability to work nights/weekends as required (at least twice per month)
Experience with Microsoft Office is required
Professionalism yet approachability in all phone, email, and in-person communication is required
Experience working in VIP relations or concierge services is strongly preferred
Knowledge of Salesforce or another CRM system is strongly preferred
Experience working in events operations or events management is strongly preferred
Knowledge of Point of Sales systems is preferred
Interest in the automotive world is a plus, but not required
To apply, please email your resume and cover letter to firstname.lastname@example.org, and include Membership Manager in the subject line.
Reports To: Education and Programing Director
We are seeking Museum Educators to oversee the daily activity in the Discovery Center gallery by providing responsible, friendly, and enthusiastic assistance to museum visitors, and to lead gallery tours for school groups. S/he will interact with visitors on the floor, facilitate hands-on gallery stations, and foster a welcoming environment for volunteers and the public. S/he will provide customer service support, be knowledgeable about museum content, and will maintain daily gallery operations and appearance.
Assisting visitors with Discovery Center interactive iPad experiences
Managing the check-out and return of iPads
Facilitating interactive demonstrations at gallery stations
Implementing inquiry-based learning and interactive educational techniques
Providing direction and guidance to visitors concerning other galleries
Working with and mentoring Discovery Center volunteers
Ensuring that objects and resources are handled carefully and safely
Maintaining gallery cleaning procedures and ensuring that supplies are replenished
Performing crowd control during peak times
Participating in staffing Family Days and other special youth programs as required
Leading school tours of museum galleries
Leading public and private tours of museum galleries for guests of all ages
Assisting Education Department with administrative tasks as needed
To apply, please send your resume and cover letter to email@example.com, and insert Educator in the subject line.
Reports to: Director of Education
Tour Guides at the Petersen must learn and retain knowledge of the cars and other relevant artifacts that make up the collection and articulate the most interesting stories about those cars to the public. Tours may cover the whole museum or select portions of the museum, including the Vault. Tour groups can range from families with children up to senior groups, and can include people from different countries, different learning levels and different abilities. In addition to sharing educational content, it is important that tour guides manage, control, and entertain their tour groups. Training to be a tour guide includes studying training materials, shadowing veteran guides and observing their presentation styles, buddying up with veteran guides to give collaborative tours, and giving several practice tours to staff. Upon successful completion of the training period, a new guide can then begin lead public tours.
Leading tours of the museum, or portions of it, that last anywhere from 15 minutes to 2 hours (standard tour lengths are one hour for museum tours and 90 minutes for Vault tours).
Engaging and entertaining guests on tours. Tours may include up to 50 guests.
Researching cars and artifacts and maintaining knowledge of the collection.
Preparing a tour strategy that covers a broad portion of the tour’s target while fitting within time constraints.
Working with other guides in research and preparation.
Adjusting and modifying tour content as requested by their supervisor and/or the museum administration. This includes learning information about cars that may only temporarily on display.
Wearing the required uniform during all tours, which includes a red Petersen polo shirt, black pants and shoes, and a nametag.
Attend all trainings and reading all training materials.
Arriving in advance of tours in order to walk through the museum and/or in advance of their first tour, making themselves aware of any changes.
Committing to a regular schedule while also being able to pick up additional shifts.
Cooperating with security and museum staff in managing groups to ensure guest safety and preservation of the collection.
Adhering to the policies and codes of conduct laid out in the Petersen Museum’s Employee Handbook.
To apply, please send your resume to firstname.lastname@example.org, and include Tour Guide in the subject line.